Terms and Conditions
Man and a Van Soho Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van Soho provides removal and related services. By making a booking, you agree that these Terms and Conditions will apply to all services supplied to you. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and Man and a Van Soho for the provision of services, incorporating these Terms and Conditions.
We, us, our means Man and a Van Soho, the provider of moving and related services.
You, your means the customer or business entity making a booking.
Services means any removal, man and van, loading, unloading, packing, transport, delivery, or related work that we agree to undertake.
Service area means the geographic area within which we generally offer our services, which primarily includes Soho and surrounding districts and locations we agree to serve.
Goods means the items and property that are the subject of the services.
2. Scope of Services
2.1 We provide man and van and removals services, including the collection, loading, transport, unloading, and delivery of goods, together with any additional services expressly agreed at the time of booking.
2.2 The exact nature of the services will be described in the booking confirmation and may include residential moves, small office moves, student moves, item collection and delivery, and light commercial transport within our service area and to other locations as agreed.
2.3 We reserve the right to refuse to transport any goods that in our reasonable opinion are unsafe, illegal, hazardous, or likely to cause damage to our vehicle, equipment, other goods, or persons.
3. Booking Process
3.1 You may request a quotation and place a booking by contacting us through our accepted communication channels. Quotations are based on the information you provide at the time of enquiry, including addresses, access details, dates, times, volume of goods, and any special requirements.
3.2 All bookings are subject to availability and are not confirmed until we provide explicit confirmation. We may issue confirmation verbally or in writing, including a description of the services, estimated charges, and the agreed date and time of service.
3.3 You are responsible for ensuring that all booking details are accurate and complete, including addresses, parking requirements, property access, the approximate quantity and nature of goods to be moved, and any special handling needs. We will not be liable for delays, additional charges, or inability to complete the work arising from incomplete or inaccurate information.
3.4 If you wish to amend a booking, you must notify us as soon as reasonably practicable. Any change to date, time, addresses, service scope, or volume of goods may be treated as a new booking and may result in additional charges or a change in availability.
4. Prices and Payments
4.1 Our charges may be calculated on an hourly rate, a fixed price, or a combination of both, as agreed at the time of booking. Any quotation given is based on the information you provide and on our standard service parameters.
4.2 Unless expressly stated otherwise, our prices do not include parking fees, congestion charges, tolls, ferry charges, customs duties, or other third party fees, which will be payable by you in addition to the quoted price.
4.3 We reserve the right to adjust our charges if:
(a) the volume or nature of goods differs from the information provided at booking;
(b) additional services are requested or are reasonably necessary to complete the work safely;
(c) there are unexpected access restrictions, delays, or waiting times beyond our control;
(d) the job takes longer than estimated due to circumstances reasonably outside our control or unknown to us at the time of booking.
4.4 Payment terms will be confirmed at the time of booking. We may require a deposit to secure your booking, with the balance payable on or before completion of the services. We may decline to commence or continue work if payment is not made when due.
4.5 We accept payment by methods specified by us from time to time. You are responsible for ensuring that you have sufficient funds available and that any payment details you provide are correct.
4.6 All charges are stated exclusive of any applicable taxes unless explicitly indicated otherwise. If applicable, you shall be responsible for any tax payable on the services in addition to the stated charges.
5. Cancellations and Changes
5.1 You may cancel or reschedule a booking by giving us notice in accordance with this clause.
5.2 If you cancel more than 72 hours before the scheduled start time, any deposit paid may be refunded or transferred, subject to our discretion and any reasonable administrative costs.
5.3 If you cancel within 72 hours but more than 24 hours before the scheduled start time, we may retain all or part of the deposit and may charge a cancellation fee to cover our lost time and administrative expenses.
5.4 If you cancel within 24 hours of the scheduled start time, fail to provide access on arrival, or otherwise prevent us from carrying out the services, we may charge up to the full quoted amount.
5.5 If you wish to reschedule, we will use reasonable efforts to accommodate the new date and time within our availability. Rescheduled bookings requested at short notice may incur additional charges, especially where resources have already been allocated.
5.6 We may cancel or postpone the services where:
(a) you fail to provide satisfactory information or instructions;
(b) you are in breach of these Terms and Conditions;
(c) adverse weather, road conditions, vehicle breakdown, staff illness, or other events beyond our reasonable control make it unsafe or impossible to carry out the services.
In such circumstances, our liability will be limited to rescheduling the service or refunding any prepayments for services not performed, at our discretion.
6. Access, Parking and Your Responsibilities
6.1 You are responsible for ensuring suitable access at collection and delivery addresses, including notifying us in advance of stairs, lifts, narrow doorways, height or weight restrictions, limited parking, or any other relevant access constraints.
6.2 You are responsible for securing any required parking permissions, permits, or exemptions for our vehicle at all relevant locations. Any parking fines or penalties incurred as a direct result of your failure to arrange suitable parking may be added to your charges.
6.3 You must ensure that the premises are safe for our staff, that all goods are ready for removal at the agreed time, and that any special items are clearly identified with any handling instructions given.
6.4 You must not ask us to carry or move any items that are prohibited under these Terms and Conditions or any applicable law.
7. Goods We Cannot Carry
7.1 We will not carry, and you must not present for transport, any of the following types of items:
(a) illegal goods, drugs, or stolen property;
(b) firearms, ammunition, explosives, or weapons;
(c) flammable, corrosive, toxic, or other hazardous materials;
(d) live animals or plants requiring special environmental conditions;
(e) perishable or temperature-sensitive goods;
(f) cash, securities, precious metals, jewellery, or items of exceptional value, unless expressly agreed in writing.
7.2 If we discover that any prohibited items have been included without our knowledge, we may remove, refuse to move, or dispose of such items, and you will be responsible for any resulting costs, loss, or damage.
8. Waste, Rubbish and Disposal Regulations
8.1 We are a removals and transport service and do not operate as a licensed waste carrier unless explicitly stated. We will not remove or dispose of general household waste, builders waste, or other refuse unless separately agreed as a specific service and carried out in compliance with relevant waste regulations.
8.2 If we agree to remove items for disposal, you confirm that you are the owner of those items or have the authority of the owner. You also confirm that the items do not include hazardous or regulated waste requiring special handling or licensing, unless expressly agreed.
8.3 Any disposal services will be carried out at suitable facilities and in accordance with applicable environmental and waste regulations. We may charge separately for disposal fees, handling, and transport.
8.4 You must not request that we dispose of items in an unlawful way, such as fly-tipping or abandonment. We reserve the right to refuse any request that may breach applicable waste or environmental laws.
9. Our Liability for Loss or Damage
9.1 We will use reasonable care and skill in providing the services. Our liability for loss of or damage to goods, property, or premises arising from our negligence or breach of contract is subject to the limitations set out in this clause.
9.2 We will not be liable for:
(a) normal wear and tear or minor cosmetic damage such as scratches or scuffs that are reasonably incidental to moving goods;
(b) damage to items that are improperly packed by you or a third party;
(c) damage to fragile or high-value items not adequately protected or disclosed to us at the time of booking;
(d) pre-existing damage or defects;
(e) loss or damage arising from your failure to comply with these Terms and Conditions.
9.3 We will not be responsible for loss of or damage to the following types of items unless we have expressly agreed to handle them and you have provided a full description and value in advance:
(a) antiques, works of art, or collections;
(b) electronic data, software, or documents;
(c) items of sentimental value where the value cannot be reasonably assessed.
9.4 Our total liability for any loss or damage, whether in contract, tort, or otherwise, shall not exceed the lower of the cost of repair or the current market value of the goods, and will in any event be limited to a reasonable sum proportionate to the charges paid for the services affected.
9.5 We will not be liable for any indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity, arising out of or in connection with the services.
9.6 Nothing in these Terms and Conditions shall exclude or limit any liability which cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence.
10. Claims and Complaints
10.1 You must inspect your goods and premises as soon as reasonably possible after completion of the services. Any visible loss or damage that you believe is our responsibility should be reported to us as soon as practicable.
10.2 Any claim for loss or damage must be notified to us without undue delay, giving sufficient detail of the alleged loss, damage, and circumstances. We may request evidence such as photographs, receipts, or repair quotes to assess the claim.
10.3 We will investigate any complaint or claim in good faith and may request access to inspect the alleged damage. You must cooperate with us in this process.
10.4 Any right to claim against us may be affected if you fail to notify us promptly or if evidence relevant to your claim is not preserved.
11. Delay and Events Beyond Our Control
11.1 While we will use reasonable efforts to keep to agreed dates and times, all arrival, loading, and delivery times are estimates only and may be affected by traffic, weather, accidents, or other circumstances outside our control.
11.2 We will not be liable for any delay in performing or any failure to perform the services where such delay or failure results from events beyond our reasonable control, including but not limited to severe weather, road closures, breakdowns, strikes, public emergencies, or acts of authorities.
11.3 In the event of significant delay or disruption, we will take reasonable steps to notify you and to arrange an alternative time or solution where possible.
12. Your Indemnity
12.1 You shall indemnify us and keep us indemnified against any loss, cost, claim, damage, or expense we suffer or incur as a result of:
(a) your breach of these Terms and Conditions;
(b) your provision of inaccurate or incomplete information;
(c) your inclusion of prohibited or hazardous items in the goods;
(d) any claim by a third party relating to goods that you did not have authority to move or dispose of.
13. Personal Data
13.1 We may collect and process personal information about you in order to provide the services, manage bookings, take payments, and handle queries or claims.
13.2 We will handle your personal data in accordance with applicable data protection laws and will take reasonable steps to keep such information secure and confidential.
13.3 By making a booking, you consent to the processing of your personal data for the purposes of fulfilling the Agreement and for reasonable administrative purposes related to our services.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any Agreement between you and us shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement or these Terms and Conditions, including any non-contractual disputes or claims.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by any court or competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
15.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
15.3 You may not assign or transfer any of your rights or obligations under the Agreement without our prior written consent. We may assign or transfer our rights and obligations where reasonably necessary in the course of our business.
15.4 These Terms and Conditions, together with any written booking confirmation or agreed variations, constitute the entire agreement between you and us relating to the services, and supersede any prior understandings, representations, or agreements, whether oral or written.
15.5 We reserve the right to amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Agreement.
