Man And A Van Soho Terms and Conditions

These Terms and Conditions set out the basis on which Man and a van Soho provides moving, delivery, collection, loading and related transport services within the UK. By making a booking, requesting a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. If any part of these terms is unclear, the customer should review them carefully before confirming the service. These terms are intended to create a fair, transparent and practical framework for both parties, covering the booking process, payments, cancellations, liability, waste rules and the law that applies to the agreement.

Man And A Van Soho operates as a service provider for domestic, commercial and general transport tasks. The exact scope of work is based on the information provided at the time of enquiry and booking. The customer must ensure that all details supplied are accurate, complete and up to date, including collection and delivery addresses, access conditions, item descriptions, floor levels, parking restrictions, time constraints and any special handling requirements. Where information is incomplete or incorrect, additional charges, delays or service limitations may apply.

A booking becomes confirmed only when the customer accepts the quotation, the service details are agreed, and any required deposit or prepayment has been made where applicable. The company may refuse or decline a booking at its discretion if the requested work is unsafe, unlawful, outside the scope of the service, or cannot reasonably be performed with the vehicle, equipment or staffing available. Confirmation may be given verbally, by message or in writing, and the confirmed details will form part of the contract between the customer and Man and a Van Soho.

All quotations are based on the information available at the time they are issued. Quotes may be fixed or estimated depending on the nature of the job. If the customer changes the scope of the work after booking, the company may revise the price to reflect additional labour, waiting time, mileage, vehicle size, number of crew members, parking costs, congestion, congestion-related delays, or handling of extra items. In the event of a material change, the customer will be informed as soon as reasonably practicable and may choose whether to proceed on the revised basis.

Bookings are usually made for a specific date and time window. The company will aim to attend punctually, but arrival times may be affected by traffic, weather, access issues, prior jobs, road closures or circumstances beyond reasonable control. Any stated time is therefore an estimate unless expressly confirmed as a guaranteed time. The customer agrees to provide reasonable access and to ensure that the items to be moved are ready when the service begins. If the company arrives and cannot begin due to customer delay, waiting time may be charged.

The customer is responsible for ensuring that all goods to be transported are lawful to carry, properly packed where packing is the customer’s responsibility, and fit for transport. Unless agreed otherwise in writing, the service does not include specialist packing, dismantling, assembly, electrical disconnection, plumbing work, or handling of prohibited or hazardous materials. Where the customer asks for assistance beyond the agreed scope, the company may accept or decline the request at its discretion, and any approved extra work may be charged in addition to the original quotation.

Payments and Charges

Payment terms will be stated at the time of booking or on the invoice. Unless otherwise agreed, payment is due on completion of the service and must be made in full before or immediately after unloading. The company may require a deposit, part-payment or full prepayment for certain bookings, particularly where vehicle allocation, long-distance travel, disposal work or third-party costs are involved. Accepted payment methods may vary and may include bank transfer, card payment or cash, subject to the information provided at booking.

Prices may include labour, transport and basic handling only, unless extra items are specifically included. Additional charges may apply for waiting time, stairs, difficult access, heavy lifting, long carries, parking fees, tolls, congestion charges, ULEZ or other access-related charges where applicable, storage, out-of-hours service, re-delivery, or disposal costs. Where a booking extends beyond the estimated duration or requires more resources than anticipated, the customer agrees to pay the reasonable additional charge calculated by the company. The final invoice will reflect the actual services delivered.

Late or failed payment may result in recovery action, additional administrative charges and, where lawful, interest or compensation in line with applicable UK commercial debt rules. If payment is not received when due, the company may retain the right to suspend further work, withhold delivery of goods where legally permissible, or decline future bookings until outstanding sums are settled. The customer remains responsible for all agreed charges even if goods are not worth the amount invoiced or if a third party arranged the booking on the customer’s behalf.

Cancellations, Amendments and Delays

Customers may cancel or amend a booking by giving notice as early as possible. Cancellation charges may apply depending on how much notice is provided, whether the vehicle and crew have already been allocated, and whether the company has incurred costs in preparation for the job. Unless stated otherwise at the time of booking, short-notice cancellations may attract a charge reflecting lost time, lost opportunity and any non-recoverable expenses. If the customer is absent, uncontactable or unable to proceed when the team arrives, the booking may be treated as a cancellation.

If the customer requests a change to the date, time, route, item list, loading point or delivery point, the company will try to accommodate the amendment, but it is not obliged to do so. Amendments may affect the price and availability. Where a booking has been rearranged, the original cancellation terms may still apply if the prior slot cannot be resold or reused. The company also reserves the right to cancel or reschedule a booking if necessary due to safety concerns, vehicle breakdown, staff unavailability, extreme weather, legal restrictions or events outside its reasonable control.

If the company must cancel a booking, it will take reasonable steps to notify the customer as soon as practicable and may offer an alternative date or a refund of any advance payment for services not delivered. The company will not be responsible for any indirect losses arising from cancellation or delay, provided that reasonable care has been taken and the cancellation was unavoidable. The customer acknowledges that transport work may be affected by factors beyond the company’s control, and that flexibility may be necessary in order to complete the service safely and lawfully.

Liability, Risk and Insurance

The company will exercise reasonable care and skill in providing the service. However, the customer agrees that removal and transport work carries inherent risks, particularly where items are heavy, fragile, awkwardly shaped, poorly packed or already damaged. Unless damage is caused by proven negligence of the company, liability is limited to loss or damage directly resulting from the company’s failure to exercise reasonable care. The company is not responsible for pre-existing damage, general wear and tear, concealed defects, faulty packaging, or deterioration arising from the nature of the goods themselves.

The customer must remove or secure any loose parts, dangerous contents or personal data from goods before transport. The company is not liable for loss of data, software, passwords, digital content, cash, jewellery, valuable documents, antiques, artworks, or high-value items unless these have been declared in advance and accepted in writing for carriage. Any claim for loss or damage must be reported within a reasonable time after delivery and supported by relevant evidence. The company may inspect the item, packaging and surrounding circumstances before deciding whether a claim is valid.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to that, the company’s total liability for any single claim shall be limited to the amount paid for the specific service giving rise to the claim, unless another cap is expressly agreed in writing. The customer is encouraged to arrange appropriate insurance for goods of special value, as standard service arrangements may not cover full replacement cost.

Waste Regulations and Disposal

Where the service includes the removal, transport or disposal of waste, the customer agrees that all waste must be accurately described at booking. Waste may only be collected and disposed of in accordance with applicable UK waste legislation, environmental rules and licensing requirements. The customer must not ask the company to transport hazardous, clinical, illegal, asbestos-contaminated, explosive or otherwise restricted waste unless the company has specifically confirmed in writing that it is authorised and equipped to handle such material. If prohibited waste is presented, the company may refuse collection and charge for wasted attendance where appropriate.

For any disposal service, the customer acknowledges that the company may need to comply with transfer documentation, duty of care obligations, recycling requirements and lawful disposal routes. The customer must provide accurate information about the origin and nature of the waste, and must not mix prohibited items with general waste where this would breach regulations. If fly-tipping, illegal dumping or incorrect classification is suspected, the company may refuse the job, report the matter to the relevant authorities where required, and seek to recover any associated costs, fines or losses caused by the customer’s breach of these terms.

The customer is responsible for ensuring that items handed over for disposal genuinely belong to them or that they have authority to arrange their removal. If any item may be reusable, regulated or subject to special disposal controls, the customer should notify the company in advance. The company may separate, sort, recycle or dispose of waste in a lawful manner and is not required to retain items once they have been accepted for disposal. Any salvage value, unless agreed otherwise, remains with the company or its authorised disposal partner only where this is lawful and clearly stated in advance.

General Terms and Governing Law

The customer must ensure that the property, items and premises involved in the job are accessible and safe for the team to work in. This includes maintaining clear walkways, securing pets, obtaining any building permission required for parking or loading, and informing the company of restricted access, lift outages, stair-only access or other obstacles. The customer also confirms that they have authority to instruct the service and that the movement, collection or disposal of the items does not breach any tenancy, lease, building, workplace or third-party rule.

The company may subcontract or use third-party assistance where necessary to fulfil the service, provided that reasonable care is taken in selecting those assisting. Failure by the company to enforce a right under these terms on one occasion does not waive that right for the future. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force so far as legally possible. These terms constitute the entire agreement between the parties in relation to the service, unless a separate written agreement states otherwise.

These terms and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. By proceeding with a booking, the customer confirms that they have read, understood and accepted these terms for the Man and a van Soho service and agree that the contract will be administered on that basis.